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Quality in International Medical Travel Coordination
Caremondo is the IMTJ Medical Travel Award Winner 2016
Rated "Excellent" on  TrustPilot Reviews

Frequently asked questions

You'll find answers to the most common questions here.

Caremondo is your global access point to medical, dental, and aesthetic treatment options, expert specialists, and trusted, internationally accredited hospitals worldwide. We connect you to the best healthcare available and provide non-binding treatment quotes. We offer full-service medical travel from start to finish, offering extra services such as translations, visa assistance, flight and hotel bookings, and interpreters.

Caremondo’s online service is free for browsing hospitals and booking appointments. However, we offer additional valuable services to make your medical trip easier. Just ask us about travel arrangements and translation services.%

Caremondo provides you with options and lets you make the important decisions about your health, body, or fertility options, even if you’ve already been given recommendations. Search for cross-border medical or aesthetic treatment options and choose the right hospital for you.

There are many reasons to consider medical travel. If you’d like access to a higher quality of healthcare or would like to have more treatment options than are available to you in your home country, medical travel is a good option for you. If you’re looking for immediate care without the wait times, or would like more affordable options without sacrificing quality, then you would also benefit from medical travel. Caremondo provides you with free, non-binding quotes, appointment booking options, and full-service travel planning to make your medical journey hassle-free.
1. Research your treatment options
2. Compare healthcare providers that offer treatments of that kind
3. Contact a hospital or doctor and request a free quote
4. Plan your medical trip with Caremondo and choose extra services to make your trip comfortable and hassle-free, e.g. flight, hotel and transfer offers, and translation and interpreter services
5. Proactively manage your health before, during and after the medical trip

On Caremondo's website, you can choose hospitals and specialized doctors worldwide that are recognized in their respective fields of medicine and are internationally accredited by institutions such as JCI, ISO 9001, and TÜV Rhineland.

Caremondo’s website is easy to use. You can start by browsing our catalogue of hospitals or via specific keywords or specialties e.g. cardiology, or diseases e.g. arthrosis or special treatments e.g. PTA. You’ll get a list of relevant high-quality hospitals for your treatment search. Learn more about each clinic via detailed profiles, reviews, photos, etc. For for a free, non-binding quote from the hospital, simply click on "Contact hospital." We facilitate communication for you and will get back to you as soon as the hospital has prepared your quote. If you need additional services such as the translation of your medical documents, an interpreter, flight or hotel booking, Caremondo will handle that for you as well.

Aside from your personal data, the hospitals require information regarding your current state of health, such as medical records that include your previous diagnosis and desired treatment. If you require additional translation services, we are happy to provide that service for you.

The invoice for the treatment comes directly from the hospital. In addition, the hospital may require a deposit or full payment upfront. Caremondo only invoices the additional services that you decide to book with us.

The contractual agreement for your medical or aesthetic treatment is directly with the hospital. However, if you choose to book additional services like translation or travel, then your contractual party is Caremondo.

The indicated treatment prices are estimates only. To receive a more accurate quote for your specific case, please contact the hospitals on Caremondo and let us provide you with an individually-tailored treatment quote.

Caremondo has carefully chosen the hospitals listed according to general requirements, transparency, and strict standards of medical quality e.g. can present expertise in a specialty area, number of specialty cases performed. Furthermore, we use rankings and evaluations from several official bodies such as JCI International, TÜV Rhineland, ISO 9001, and International Accreditation Healthcare (DNV-GL).

Caremondo’s privacy and data protection practices adhere to German privacy protection laws, which are among the strictest in the world. To keep your data safe, we host it on German servers within Germany to provide you with the utmost security. You can find additional information regarding our data protection policy at: www.caremondo.com/datasecurity

Caremondo aims to make your medical travel as simple and convenient as possible. We have joined with certified partners that provide high-quality, tailored services to fit your needs. Take advantage of our professional translation services, full-service travel planning, hotel or international airfare booking, or interpreters on site and airport or hotel transfers.

When you leave the hospital, you will receive detailed documentation about your treatment with post-treatment recommended care in your home country. It will also indicate whether you need follow-up care. We can translate this and any other relevant documents for you so you can plan accordingly.

Contact requests for treatment quotes are free and without any obligation. If you accept the quote and book an appointment at the hospital, then cancellation would depend directly on the individual policies of the hospital. If you have further questions in this regard, please contact: [email protected]

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